SAP Commerce Cloud on public cloud offers 99% uptime and maintenance of most of the parts of the website like database, Solr, Kubernetes, Dynatrace, etc. To achieve this, SAP has implemented a robust set of notification and presentation mechanisms to keep the system running at its best. One is for taking action when a customer hits the database capacity.
One key aspect of SAP’s proactive approach is its vigilance regarding database capacity. When a customer’s database usage reaches the critical threshold of 90%, SAP swiftly responds with a notification. This real-time alert triggers a well-coordinated series of actions aimed at maintaining optimal performance
SAP gets a notification when a customer reaches 90% usage on database capacity and proactively takes action. SAP creates a ticket and a DB admin increases database capacity. Database capacity upscaling operation may require downtime but most of the time this operation can be done without downtime.